How do I use the Head Cleaning utility in Windows?
Head cleans may be required if you are experiencing poor print quality, such as:
The printer appears to be printing, but only produces blank pages
There are gaps in the print
Black is missing from the print
One or more colours are missing from the print
This article explains how to use the head cleaning utility in Windows.
This process will require you to load several sheets of A4 plain bond paper into the printer, and will consume some ink from the cartridges. The amount used depends on the number of head cleans required.
Clean the print head only if print quality declines, for example if the printout is blurry or the color is incorrect or missing.
Use the Nozzle Check utility first to confirm that the print head needs to be cleaned. This saves ink.
When ink is low you may not be able to clean the print head. When ink is expended you cannot clean the print head. Replace the appropriate ink cartridge first.
To clean the print head in the event of poor print quality, use the utility in the Epson printer driver.
Open the Devices and Printers or Printers and Faxes folder.
If there are gaps or faint print on your printout click Clean.
If gaps are still present, perform another head clean (without printing a nozzle check between the cleans). Once the second clean is complete, power off the printer.
Wait one minute before powering it back on, then print a nozzle check. Compare the printout with the example window (above).
If it is complete, click Finish.
If there are gaps or faint print on your printout carry out another set of head cleans.
We recommend only a maximum of six head cleans.
If gaps are still present in the nozzle check pattern, power off the printer and leave it for at least six hours.
Print a nozzle check following this period.
If this does not show improvement, then it is recommended that you install a new set of genuine Epson ink cartridges.
If only certain colours are affected, you could replace the associated cartridge. Replace any damaged or old cartridges - we recommend replacing cartridges that have been open for over 6 months (from the date the cartridge was first removed from its plastic vacuum packaging).
If this fails to resolve the issue, please contact Epson for further assistance.
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